This website is operated by Bio Clean Systems Limited. We take your privacy very seriously, therefore, we urge you to read this policy very carefully because it contains important information about;
- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information
- how to contact us in the event that you have a complaint.
Who we are
Bio Clean Systems Limited (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agree that you;
shall consent on their behalf to the processing of their personal data
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
How we use your personal information
We collect information about our users for the following purposes:
Identify you and manage any accounts you hold with us; processing your order; schedule services; statistical analysis and analysing customer trends within industries
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will not share your personal information with any 3rd parties.
There a 3 types of cookies which may be used by this website –
These “First Party Cookies” are required for the correct operation of this site and can only be accessed by this site when being visited. No “third party” can read these cookies or use them to track or analyse your internet activities. Typically these cookies are used to remember your settings, such as your cookie preference, or the operation of shopping baskets, carts, wish-lists or forms.
Performance cookies, such as Google Analytics, are used to obtain statistics about visitors, numbers of pages viewed, most popular pages etc… and enable us to optimise the website to better your internet experience and viewing enjoyment.
Our site might have YouTube video content, pictures from Flickr, or Facebook and Google “Likes” or “Share this”, all of which need cookies to function correctly. These cookies are not set by us and we have no control over the use, or access to these cookies, so we advise you to check the third party website for further information.
However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. Most web browsers allow some control of most cookies through the browser settings.
For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website here
We would like to send you information about products, services and our business which may be of interest to you. Such information could be sent by post, email or telephone.
We will ask whether you would like us to send you marketing messages on first occasion that you provide any relevant contact information (i.e. on signing the service agreement). If you do opt in to receive such marketing from us you opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
No personal information has to be provided by you to us at any time.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and address – 6 years to satisfy UK tax law;
Email and telephone number – for the entire length of time that we provide a service
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
The consequence of our use of your personal information
The consequence to you of our use of your personal information is:
we will recommend products to you which we feel are most suited to your business type
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also use technological and organisation measures to keep your information secure. These measures may include the following examples:
All data is stored on a secure database
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designated to address
- require us to correct mistakes in your information which we hold
- require the erasure of personal information concerning
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine read-able format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be receiving while your request is being processed.
By email, if you have opted in to receive emails.
If you have any questions about this policy or the information we hold about you, please contact us by:
Bio Clean Systems Limited
T: 01403 788448
Calls will be answered at the following times:
Monday – Friday: 9am to 5pm
Bank Holidays – Excluded
We may record calls for quality and training purposes.